To prepare for that moment, do these five things today. Your grandfather might be an awesome teller of bedtime stories, but you'll get a much better handle on what's happening if you can get them to show, not tell. It can be maddening to listen to someone with no technical background try to describe what's happening on their screen. The key to solving that problem, when it appears, is being able to see the problem. In this post, I share some of the steps you should be taking right now to ensure that you'll be prepared when you get an urgent tech support call about their PC or Mac.
I've been practicing for this moment for the last two decades, helping out relatives and neighbors who are hundreds or even thousands of miles away.
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